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Shipping Details

We do not ship outside the USA - NO EXCEPTIONS. All orders ship via UPS or USPS. Shipping method is determined primarily by weight. Most orders ship via Priority Mail which takes about 2-3 business days to reach anywhere in the continental United States. Orders weighing over 2.5 lbs. will usually, but not always ship via UPS Ground. All orders containing pepper spray must ship via UPS Ground or Parcel Post. If you need to specify a particular method of delivery, you must call us before placing your order. If we are available and have stock, we can usually accomodate express deliveries. Most orders ship within 48 hours, but we do not guarantee shipping and delivery times, so if you have a specific requirement please call us at 815-226-7076.

Business Shipping Addresses
If you are using a business address, be sure to include the name of the business, the floor, suite number, or any other information that may be required. We use the shipping address you provide exactly as you type it. If your order is returned to us as a result of an incorrect shipping address, you will be billed for the cost of reshipping. Please use care when entering your shipping information, and double check the address before you submit your order.

Out of Stock Items
We do our best to remove out of stock items from our website. In the event that an item you ordered is found to be out of stock we will notify you, and ship your item as soon as it arrives. If the item is no longer available, we will refund the purchase price plus the difference in the shipping charges, if any, after the item is deducted.

Nov 7th, 2009

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See what our customers are saying...

I just wanted to thank your service rep for his assistance in regards to the stun gun I purchased. It was not functioning and he was most helpful in helping me trouble shoot the problem and more than willing to replace it if it still wouldn't function. With his help it now works perfectly and there is no need for a replacement. Thanks again for your outstanding service.
- S.S. Bellevue, FL

Just wanted to say "What a great company you have!!" I was so impressed with the fact that my order was handled, shipped and received in two business days and the product was even better than I had expected. Thank-you for such fantastic service!!
- D.R. Fayetteville, NC

Hi. I just wanted to thank you for such a great site. I used to order security supplies from [company name], for about the past 5 years , but I found your site to be better priced, easier to navigate, and offered better products. I'll definitely be purchasing from you again! PS - I singled your site out mainly for better prices, so I would say your competitive prices will definitely win people away from other sites!
- M.S. Evansville, IN

Thanks a lot for this email. I did indeed misread the website and ordered incorrectly. I will go back to the site and redo my order. Thanks for not charging my credit card. I'm very impressed with your handling of this situation. I'm afraid most companies would have just plugged the order through without considering the customer's intentions. This is my first "personal defense" purchase, and I will do business through your website whenever I have future needs because of your customer awareness. Thanks again.
- C.C. Henderson, NV