Guarantee

Our products are 100% guaranteed to be free from manufacturing defects. Should you receive a defective item, contact us following the Return Procedure below, and we will replace it at no additional charge. If you are dissatisfied with your purchase, or wish to return your order for any other reason, we will refund the full purchase price LESS the original shipping and handling charge and LESS a 30% restocking fee. Items must be returned unused, in their original packaging.

TASER PRODUCTS - IMPORTANT
TASER Guns and TASER Air Cartridges come packaged in sealed plastic retail packaging. Once this packaging is cut open, the TASER product will be ineligible for return. If you fail the backgound check when attempting to register your TASER and you have already cut open the packaging you cannot return the TASER. IF YOU CANNOT PASS A CRIMINAL BACKGROUND CHECK DO NOT ORDER A TASER! If you do not like the color, size, weight, etc., or if you simply change your mind, we can approve your return as long as the plastic packaging has not been opened or damaged. Returns require prior authorization and any refunds issued will be less our shipping and handling cost for the order EVEN IF YOU RECEIVED THE SHIPPING FOR FREE. A restocking fee may apply.

Once you have registered your TASER and received your activation code all defect issues should be handled directly through TASER International.

Return Procedure
You must notify us by phone or email within 30 day of receiving your order, describing the reason for the return. If your item is approved for return, we will issue a Return Merchandise Authorization (RMA) number and full instructions for returning the order to us. No returns will be accepted without an RMA number. The customer will be responsible for all costs involved in returning the order to us including, but not limited to packaging, shipping, delivery confirmation, and insurance. We strongly recommend that you track and insure your return. If items are lost, stolen, or damaged before we receive them, you will not receive your refund.